Paul WarrenLet’s talk

Build a business.
Keep your life.

I’m Paul Warren. Founder of Insiteful and eCommerce Circle. Helping Shopify founders grow with the right foundations.

Paul Warren speaking at his studio desk

Experience,
before advice.

  1. Warcom 1998
  2. Insiteful2015
  3. eCommerce Circle2023

Straight from
the calls.

Follow me for practical Shopify advice, honest founder conversations and what I’m working on.

Paul Warren at the studio desk, arms crossed, headphones on, under the question card: Why did you go out on your own?
Why I went out on my own
Paul Warren at the studio desk in a black cap and headphones, under the question card: Should I discount to win the sale?
Surprise gifts beat discounts
Paul Warren mid-sentence at the studio desk, headphones on, under the question card: Why do brands go quiet after I order?
Thanks for your order, then crickets
Paul Warren at the studio desk, hand on chin, under the question card: When should I push the second order?
Get the second order fast
Paul Warren at the studio desk in a black cap, gesturing as he talks, under the question card: What can Coles teach you about email?
Coles knew what I ordered
Paul Warren at the studio desk, tattooed forearm raised to his cap, under the question card: Will AI replace web designers?
Website in pieces, business in pieces
Paul, Emma and their two sons in bushland near Melbourne

Emma, the boys and me. Black t-shirts, as always.

The business
isn’t the whole life.

My first business had a stupid goal. A warehouse, cool people, motorbikes and computer games every afternoon.

I was 17. It was 1998. The business was Warcom.

I built it, sold it to an ASX-listed company, and kept going. But the way I think about growth changed when I became a husband and a dad.

“You choose the customers, and the hours around the people you love.”
Read the full story

My first business had a stupid goal.

A warehouse with stock in it, cool people, motorbikes and an infinity wall down the back.

Computer games every afternoon.

Millions a year, and fifteen grand a month for me.

That was the entire plan.

I was 17, it was 1998, and the business was called Warcom.

I hit the goal.

There was no clever strategy behind it.

I turned up every day and sold a lot of stuff.

In 2014 I sold Warcom to an ASX-listed company (opens in a new tab) and stayed on to see it through.

I also spent years running marketing for other people’s brands, in their offices every week.

Many of those clients became close friends.

Then one of the hardest days of my life put my wife in hospital, and I stopped answering my phone.

When I picked up, one of them told me he didn’t care, and asked when I’d be back at work.

He got a goodbye email the next morning.

Another one, years in, told me I’d got slow on email since our son arrived and it was getting annoying.

It was a baby.

I told him he didn’t have a marketing manager anymore.

That was the last brand I built for someone else.

Insiteful came next, in 2015.

Then eCommerce Circle, with Chris McLean.

I won’t pretend running your own store is easier.

But you choose the customers, and the hours around the people you love.

I’ve been in the room with Aussie founders every day since.

Hear it in sixty seconds

Since 1998.
Still in the room.

I’ve built stores, built businesses and sat with founders making the same decisions you’re making now.

1998

Started Warcom at 17.

2014

Sold Warcom to Shoply.

Read the ASX announcement
2015

Founded Insiteful.

See the work
2023

Co-founded eCommerce Circle.

Meet the coaches
The record and its sources

Since 1998. Still open.

Paul Warren is a Melbourne ecommerce founder. He started Warcom at 17 in 1998 and sold it to ASX-listed Shoply Limited in June 2014. He founded Insiteful, a Shopify agency, in 2015, and co-founded eCommerce Circle with Chris McLean in late 2023, where he has coached 400+ Aussie Shopify founders. He co-wrote the book More Orders.

For the record. Melbourne, Victoria.

Read the ASX announcement, 12 June 2014 (PDF) (opens in a new tab)

Every line on the tape is linked to its source. Nothing on it is an estimate.

Twenty seconds. One answer.

Four questions, one per foundation. Answer them straight and I’ll tell you where I’d start.

01 · StockDo you know your true net profit margin after all costs including your own salary?
02 · StoryCould your team independently describe your hero customer and would their descriptions match yours?
03 · StoreWhen did you last test your complete purchase experience on mobile?
04 · StrategyIf you had to cut to a single channel tomorrow, which would you keep and can you justify it with data?

In order.

  1. Stock
  2. Story
  3. Store
  4. Strategy

Answer the four and I’ll tell you where I’d start.

  1. Stock
  2. Story
  3. Store
  4. Strategy

That’s the twenty second version. The More Orders Scorecard™ is 200+ considerations and names the one thing capping the rest.

Score my store

What I’d say about that on a call

Answer the four and I’ll play you what I’d say about it.

The five answers

  • Start with Stock. Not ads.

    If you don’t know your true margin, every dollar of ad spend is a guess. Get margin, cash and fulfilment honest first. Everything else sits on it.

  • Start with Story. Not ads.

    If your team can’t describe the customer the way you do, the ads can’t either. Nail who it’s for before you pay to reach them.

  • Start with Store. Not ads.

    You don’t have a traffic problem. You have a conversion problem. Test the mobile checkout this week, then buy traffic.

  • Start with Strategy. Not another channel.

    If you can’t name the one channel you’d keep, you’re spread across all of them. Pick it, prove it with the numbers, then add the next.

  • The structure’s holding.

    Four straight yeses on the twenty second version. The four foundations sit on ten engines, and that’s where I’d look next.

Score my store

Eight things
I’d say
on any call.

  1. You don’t have a traffic problem. You have a conversion problem.

  2. Growth is a structure problem before it’s a marketing problem.

  3. Know what’s actually stuck before you spend a dollar fixing it.

  4. Sequence matters. Don’t strengthen a layer that’s sitting on something unstable.

  5. Fewer things done properly compound faster than everything done at once.

  6. Strategy without execution is just a vision board.

  7. If the plan needs your health or your marriage to fund it, it isn’t a growth plan.

  8. Running an ecommerce business can be the loneliest thing in the world. Get in a room with people who are doing it too.

Find your
way forward.

A room to work things through.
A team to build it with you.
Start where you are.

More Orders.

How Family-Founded eCommerce Brands Are Growing Profitably From $500k a Year to $500k a Month (Without Losing Their Minds or Marriages)

Chris McLean and I wrote it in 2026. It’s the whole operating system in one place.

The More Orders Model™

  • Stock
  • Story
  • Store
  • Strategy

The 10P Engines

  • Product
  • Prospects
  • Profit
  • Platform
  • Promotion
  • Patrons
  • Performance
  • People
  • Protection
  • Practice

Plus the More Orders Scorecard, the More Orders Operating System™, the More Orders Command Centre™ and the More Orders Flywheel™.

Let’s find your
next move.

Not sure what’s holding your store back?
Start with the Scorecard. Then we can get to work.

Score my store Or get in touch